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Shipping, Handling and Taxes
We ship our products to United Stated and Internationally. Be sure to enter your own name, shipping address and correct telephone number in the SHIPPING FIELDS and the actual credit card holder name, billing address and correct telephone number in the BILLING FIELDS during the checkout process.
Please note that some countries might apply their own tax fees.
If you choose Standard Shipping for International, please be aware there is no tracking detail, only to major destinations. While most packages are delivered within 20 business days, in rare cases, delays of up to 60 days have been experienced once the package has left the original country due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

Shipping & Risks

When products are shipped to you by a common courier, MICROHELI® liability is limited by the common courier terms and conditions for shipping. You may wish to direct our company to add an insurance, require signature on delivery, or schedule a pick up.

Note: If you receive your order and notice any damage or alteration to the box condition, please refuse to accept the item, or ask the courier guy to open/examine it for you. Ignoring this procedure will void your RMA (RETURNED MERCHANDISE AUTHORIZATION, check below for details).

Remote area shipping extra fee

The shipping cost on MICROHELI website does NOT include extra costs defined as remote area shipping fees, we will email to ask for $25 - $35 additional cost if your zip code is in a remote area. You can check Remote area list here . And free expedited shipping will not will not apply to remote area, we will ship via standard shipping.

Return Policy
All purchases are final, unless the product is defective. Please examine your package closely prior to opening the sealed package. Defective products will be approved for return within 7 days from receiving your order, and at your own expense (20% restocking fees charge will be applied on non defective items). Returns must be 100% complete. New items must be in an original and resalable condition, with all packaging, manuals, original invoice, RMA (if available) and packing slip.
Shipping and handling charges are not refundable (some exceptions apply). All (accepted) defective products will be either credited or exchanged. If your part(s) was defective, then we will exchange it within 7 days after receiving your order. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. RMA numbers are valid for 10 days after issuing them. All RMA numbers must appear on the outside box.
To request a Return Authorization Number, please contact our Customer Support or send email to support@microheli.com . You must pay the shipping for the returned item(s). For non defective products shipped by MICROHELI® or other companies, a restocking fee of 20% will be deducted from the total credit of returned item(s)(excluding shipping and taxes).
This return policy is not a warranty. MICROHELI® reserves the right to change or cancel it at any time before accepting your order/return claim. For refund purposes, you need to precisely follow the previous return procedures. Also, you need to allow a reasonable period of time for the product to arrive to us and pass an inspection process. Once your return is accepted, we will credit or refund the total amount (including shipping and taxes).